If you are contacting us about an appointment booked within the next 3 days
Appointment reminders are sent via SMS 72 hours before your appointment. If you wish to reschedule, cancel, or communicate changes to your appointment, please promptly SMS a reply to your SMS appointment reminder.
It is important to SMS a reply at least 24 hours before your appointment. If you do not do this, a late cancellation/non-attendance fee will apply.
If you are contacting us for a different reason
thriveadmin@thrivewellness.com.au
If you are a current client of our practice, we will endeavour to reply to you as soon as possible, within the week.
New referral enquiries are only answered when our books are open. Please see our Bookings page https://www.thrivewellness.com.au/bookings/ for notice on whether we’re currently receiving new referrals and how to find another psychologist when our books are closed.
Occasionally emails are trapped by our spam filters. If you haven’t received a reply and it’s outside of our usual response time, you may wish to try contacting us by another method, or emailing again from a different account.
Telephone & facsimile
Our phones are not continuously monitored.
If you are an existing client, please leave a detailed voice message so we can attention your request properly. We typically respond to phone and fax correspondence within 3 business days.
New referral enquiries are only answered when our books are open. Please see our Bookings page https://www.thrivewellness.com.au/bookings/ for notice on whether we’re currently receiving new referrals and how to find another psychologist when our books are closed.
| Phone (message service): | (07) 4637 9097 |
| Fax: | (07) 4642 1830 |
For support outside of your scheduled appointments
Thrive Wellness is a private practice offering services and supports by appointment only.
We do not provide 24/7 access or emergency services. If you want to move your appointment forward, please ask and we will put you on a waiting list. If an earlier appointment becomes available, we will offer this to you.
The following services offer 24/7 counselling hotlines if you need support between appointments:
Lifeline 13 11 14
Beyond Blue 1300 224 636
Kids Helpline1800 55 1800 (5-25 year old’s)
ParentLine 1300 30 1300
Qld Health Mental Health access line 1300 642 255
Suicide Call Back Service 1300 659 467
Your local, or referring GP (if available)
In the event of an emergency, please call 000 or go to your local hospital emergency department.
Practice Location
Thrive Wellness is a private practice offering services and supports by appointment only. It is important to book your appointment prior to attending our offices.
We are located at:
189 Herries Street
Toowoomba City, QLD 4350
PWD Accessible
Our reception entrance, downstairs consultation rooms, and ammenities are PWD accessible. We have one upstairs consulting room that can only be accessed via stairs – please advise at time of booking if you require a downstairs room and we will book accordingly.
Recpetion Entrance
The main entrance is at the back of the building, directly from the carpark.
The choice of stair or ramp access is provided at the rear of the building. For disablity access, please park in the specially marked PWD carpark and use the ramp to enter directly into reception area.
Parking
Free onsite parking is provided for our clients at the rear of our buidling. Turn into our driveway from Herries st, continue along the drive to the rear carpark and park in any of the designated carparks in the concreted section.
