Contact Us
New referral enquiries and appointment bookings:
thriveadmin@thrivewellness.com.au
Phone
07 4637 9097
We are unable to provide services for legal or court-related purposes
Please scroll down for information about Special Holiday Appointment Booking Considerations
For support outside of scheduled appointments
Thrive Wellness is a private mental health practice, dedicated to supporting you through scheduled appointments.
While we’re unable to provide urgent or crisis services, we’re here to help with scheduling flexibility. If you’d like an earlier appointment, let us know—we’d be happy to add you to our waiting list. If a spot opens up, we’ll reach out to offer it to you.
In the event of an emergency, please call 000 or go to your local hospital emergency department.
The following services offer 24/7 counselling hotlines if you need support between appointments:
- Lifeline 13 11 14
- Beyond Blue 1300 224 636
- Kids Helpline1800 55 1800 (5-25 year old’s)
- ParentLine 1300 30 1300
- Qld Health Mental Health access line 1300 642 255
- Suicide Call Back Service 1300 659 467
- Your local, or referring GP (if available)
Locate Us on the Map
Thrive Wellness is a private practice offering services and supports by appointment only. It is important to book your appointment prior to attending our offices.
189 Herries Street
Toowoomba City, QLD 4350
PWD Accessible
Our reception entrance, downstairs consultation rooms, and ammenities are PWD accessible. We have one upstairs consulting room that can only be accessed via stairs – please advise at time of booking if you require a downstairs room and we will book accordingly.
Reception Entrance
The main entrance is at the back of the building, directly from the carpark.
The choice of stair or ramp access is provided at the rear of the building. For disablity access, please park in the specially marked PWD carpark and use the ramp to enter directly into reception area.
Parking
Free onsite parking is provided for our clients at the rear of our buidling. Turn into our driveway from Herries st, continue along the drive to the rear carpark and park in any of the designated carparks in the concreted section.
Booking Considerations
Christmas/New Year closure
Thrive Wellness offices will be closed from 23rd December 2024 and re-open Friday 10th January 2025.
Limited psychology appointments with Michelle Nolan are available during our closure period, subject to pre-booking and payment as follows:
- Pre-booking and payment (held as credit) is required by Thursday 19th December. If payment is not received, your appointment will be cancelled.
- After midday on 20th December, any requests to cancel or reschedule your appointment during our closure period must be communicated via reply SMS to appointment reminders only. (Appointment reminders will be sent 3 days before your scheduled appointment).
- Cancellation/non-attendance fees will apply as follows:
- Less than 24 hours notice provided = 100% appointment fee;
- Less than 48 hours notice provided = 50% appointment fee.
- Where more than 24 hours notice is provided by SMS reply to appointment reminder, please advise if you’d like the portion eligible for refund held in credit for your next appointment, or refunded. Please note processing of refunds will occur after office re-opens on 10th January, and may take up to 7 business days.
Are you seeking services for legal or court-related purposes?
Thrive Wellness practitioners do not have specialist training in the discipline of forensic psychology. The techniques and tools used for court assessments are a specialist area that is beyond the competence of generalist psychologists.
If you are seeking psychological services for legal or court-related purposes, use the Find a Psychologist search engine on the APS website, or speak to your GP or solicitor for recommendation on a forensic neuropsychologist that would be a good fit for you: https://psychology.org.au/find-a-psychologist.
For appointments taking place at our clinic location:
If you’re sick, please stay home. Patients, their dependents, or their support persons, who have cold or flu symptoms are not able to attend the practice in person. We offer telehealth appointments to facilitate access if you would like support at these times. Hand-washing, hygiene and appropriate distancing is required by all persons. We run air filters in our rooms to improve air quality, and have a low-fragrance policy. We request you don’t wear perfumes, colognes, or strongly scented products when visiting our practice, or clothing carrying the smell of cigarette smoke. We understand fragrances and the chemicals released from cigarettes get trapped in clothing and can trigger adverse reactions or discomfort for individuals with sensitivities, allergies, or respiratory conditions.
We thank you for your cooperation as we work together to create a fragrance-free environment that is safe and welcoming space and all patients can feel at ease during their appointments. This initiative helps us support those who are sensitive to scents and enhances the overall therapeutic experience for everyone involved.