At Thrive Wellness, we believe in making mental health services accessible and straightforward. Our services are delivered by a dedicated team of practitioners, with fees payable by credit or debit card at the time of your appointment. Various rebates and funding arrangements may help reduce your out-of-pocket expenses.
Medicare Rebates
If you have a valid Mental Health Care Plan (MHCP), Eating Disorder Treatment Plan (EDTP), or Chronic Disease Management (CDM), you may be eligible for a Medicare rebate if your GP provides you with a Referral to our services. Medicare rebates do not cover the full cost of sessions, but we can lodge claims to Medicare on your behalf for reimbursement within 24 hours.
For those who’ve exceeded the annual Medicare Safety Net threshold, rebates may be higher, significantly reducing your out-of-pocket costs. To check your eligibility or balance, visit your myGov account or contact Medicare directly.
Private Health Insurance Claims
If you hold extras cover, you may be able to claim a portion of your appointment cost. We’ll provide you with an itemised receipt for submission to your insurer. We recommend confirming your eligibility and rebate amounts with your insurer ahead of your appointment.
Funding Options
We accept referrals for clients funded by the following organisations and programs:
- Workcover QLD
- NDIS (self-managed, plan-managed, and agency-managed participants)
- Department of Verteran’s Affairs (DVA)
- BUPA ADF
- VictimAssist QLD
- CTP Insurance
Services we provide in these instances, are billed directly to the third party funder per their approved fee schedule and payable within 14 days. Fees for NDIS participants are billed at the NDIS approved rate and payment required from either Plan Managers, NDIA or participant directly, according to the participants individual Service Agreement with Thrive Wellness.
NDIS participants
We are an NDIS-approved provider for Psychology services only.
Our clinical nutrition and exercise physiology services, while available to Plan-managed and self-managed participants, are not available to Agency-managed participants.
Service fees across all our services are billed at the NDIS approved rate.
When you commence services with us, we will enter a written service agreement with you for provision of reasonable and necessary supports to help you achieve your NDIS agreed goals.
Fee Concessions
Discounted appointment fees may be available for pensioners holding a low-income Health Care Card for follow-up appointments during low-demand clinic times. Please note, initial appointments are charged at the full standard rate, and concession availability is periodically reviewed and not guaranteed.
Cancellation and Non-Attendance
- Cancellations with more than 48 hours’ notice: No fee applies.
- Short-notice cancellations (less than 48 hours): A late cancellation fee may apply – please refer to your informed consent or service agreement for specific terms.
- Late cancellations (less than 24 hours): A late cancellation fee applies.
- Public Holidays or Christmas/New Year office closure Appointments: Special cancellation terms apply.
We encourage you to notify us as soon as possible if you need to reschedule. Appointment reminders are sent via SMS three days prior, allowing sufficient time to reply and manage changes.
Clinical Psychology Services
| Service | Fee | Medicare rebate | Out-of-pocket |
|---|---|---|---|
| Therapy consultation (50 minutes) | $220 – $250.00 | $141.85 | $78.15 – $108.15 |
| Therapy consultation (concession)**conditions apply) | $191.85 | $141.85 | $50.00 |
| Consultation (Workcover, NDIS, DVA, ADF) | as per funder approved fee schedule^ | N/A | N/A |
| Clinical supervision (60 minutes) | $230.00 | N/A | $230.00 |
**Limited concession appts available during low demand clinic times. Concession appointments are not available with Dr McQueen.
^ With the exception of self-managed NDIS participants who are requested to pay at time of appointment, we send invoices direct to approved third-party funders.
Psychology Services
| Service | Fee | Medicare rebate | Out-of-pocket |
|---|---|---|---|
| Therapy consultation (50 minutes) | $185 | $96.65 | $88.35 |
| Therapy consultation (concession)**conditions apply) | $146.65 | $96.65 | $50.00 |
| Consultation (Workcover, NDIS, DVA) | as per funder approved fee schedule^ | N/A | N/A |
**Limited concession appts available during low demand clinic times.
^ With the exception of self-managed NDIS participants who are requested to pay at time of appointment, we send invoices direct to approved third-party funders.
Mental Health Clinical Nutrition and Exercise Physiology Services
Our services are available in person or via telehealth, ensuring flexibility to meet your needs. Where appropriate, we can also provide additional email support between appointments.
Appointments can combine more than one service if desired. For example, a 40-minute session may include 20 minutes of clinical nutrition consultation and 20 minutes of exercise physiology. Itemised invoices are provided, enabling eligible clients to claim rebates through Private Health Funds (PHF) or Medicare.
The consultation times listed below reflect the time clients spend attending their appointment. Whereas the Service Fee includes the additional work your practitioner undertakes before and after your session reviewing results, preparing for your appointment, finalising tailored recommendations, and issuing any required scripts or referrals.
| Service | Fee | Medicare Rebates | Out-of-pocket |
|---|---|---|---|
| Explorative consultation (10min contact time)* | $60.00 | N/A | $60.00 |
| Initial consultation (50min contact time) | $220.00 | If consultation includes 20min exercise physiology and client has a valid CDM** referral, a $60.35 rebate applies. | $159.65-$220.00 |
| Follow up consultation long (40min contact time) | $180.00 | If consultation includes 20min exercise physiology and client has a valid CDM** referral, a $60.35 rebate applies. | $119.65-$180.00 |
| Follow up consultation short (10-20min contact time) | $90.00 | If consultation includes 20min exercise physiology and client has a valid CDM** referral, a $60.35 rebate applies. | $29.65-$80.00 |
| Workcover, NDIS, DVA consultations for Exercise Physiology or Nutrition | as per funder approved fee schedule^ | N/A | N/A |
| Email support, between scheduled appointments | $30.00 per 10min | N/A | $30.00 per 10min |
*Explorative consultations offer an opportunity to assess whether our services align with your needs. It includes a review of your health history, intake questionnaires, health goals, and any existing test results or doctor reports. Following this review, a 10-minute phone call will outline the recommended therapeutic approach. This low-cost option allows you to explore your options before committing to a full initial consultation.
**Clients with a CDM Referral provided by their GP can access services under this plan. The referral must be made out to Felicia McQueen and specify the number of exercise physiology appointments approved for Medicare funding.
^ With the exception of Self-managed NDIS participants who are requested to pay at time of appointment, we send invoices direct to approved third-party funders.
Report Writing
Should you require a report, fees are charged based on preparation time and scope. Please note that not all requests for reports are accepted and should be discussed with us as early as possible. If we agree to provide a private report, an initial deposit is required before we start writing it. Your report may take 6-8 weeks to complete. Once completed, a final invoice will be issued and is payable in full before we release your report.
Reports requested by third party funders are billed directly the funder (eg. Workcover, ADF & DVA per their approved fee schedule. Consultation and report fees for NDIS participants are at NDIS approved rate with payment required from either Plan Managers, NDIA or participant according to participants individual Service Agreements with Thrive Wellness.
We do not write reports for court-related purposes.
The below table is a guideline for estimating the cost of your report based on length. Please note some client presentations and considerations are complex and may result in a longer preparation time despite shorter report length. In all cases, billings are based on the time it takes to prepare the report.
| Service | Fee (GST inc) | Medicare rebate | Out-of-pocket |
|---|---|---|---|
| 16-30min (eg. 1 page brief supplementary report) | $188.10 | N/A | $188.10 |
| 31-45min (eg. 1-2 page short report) | $259.60 | N/A | $259.60 |
| 46-60min (eg. 2-3 page short report) | $342.00 | N/A | $342.00 |
| 61-75min (eg. 3-4 page standard report) | $421.30 | N/A | $421.30 |
| 76-90min (eg. 4-5 page standard report) | $496.10 | N/A | $496.10 |
| 90-120min (eg. 5-6 page extended report) | $643.50 | N/A | $643.50 |
| >120min | $643.50 base fee + $100 for every half hour over 120min | N/A | full cost |
Clinical Records, including subpoenas
Accessing your clinical records is a straightforward process, and we’re here to assist you every step of the way. Once we receive your valid request, we’ll send you an invoice for the associated fee. After payment is processed, our team will carefully review your files to ensure everything is in order before securely releasing your records within 21 days.
For your convenience, all records are shared digitally, encrypted, and sent securely via email. If you have any questions about the process or need additional assistance, don’t hesitate to reach out—we’re happy to help!
| Service | Fee (GST inc) | Medicare rebate | Out-of-pocket |
|---|---|---|---|
| file size of up to 50 pages | $172.70 | N/A | $172.70 |
| for files over 50 pages, cost per additional page | $0.33 | N/A | $0.33 |
Please be aware that there are circumstances where we may decline to release a client’s records. Examples of where these situations may arise:
– The release could endanger the life, health, or safety of the client or another individual.
– It could compromise someone else’s privacy.
– Granting access would violate the law.
If we are unable to provide access, we will provide you with written notification detailing the reasons for our decision and instructions on how you can file a complaint regarding our refusal.